Help

What is your refund policy?

At London Lily we make sure all items are made with love and packaged well so they are not damaged on route.  But if there happens to be a problem with your order then please email info@londonlily.com

London Lily accepts refunds if:

  • The items have been returned in the new condition they were sent in.
  • They are received within 10 days

*Please note earrings & customised orders can not be reurned.

The items are your responsibility until they are received by London Lily so it is recommended you obtain a proof of postage receipt when returning.

How long do custom orders take?

As orders are made especially for you please allow up to 14 business days for creation. When ordering you will be given an estimated time of delivery.

How do I work out my ring size?

If you don’t know your ring size do not worry! The easiest way to measure your finger is to take a piece of string/paper and wrap it around the finger where you would like the ring to be. Cut the string/paper where it meets and then measure it. Send over the measurement in cm or mm and your ring can be made especially for you!

Do you ship outside the UK?

Yes – London Lily ships globally

Postage fees for outside of the UK is £9.50 flat fee

What are your shipping costs?

UK postage is £4.50

Postage outside the UK is £9.50

Do you do commissioned pieces?

Yes, London Lily does commissioned pieces.

London Lily Orders

Any orders made between 23rd December and 4th Jan will be made and sent from 5th Jan – apologies for any inconvenience caused! <3

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